第60章 Truffle 松露

餐厅篇 Pt.2 |像当地人一样点餐

2018.05.02

Jeff

CSE3

课程导读

在第一节课中，我们对小费文化已经有了基本的了解。谈到餐厅的小费文化，其实还要做一点补充，小费不是给餐馆的，而是给特定的服务员，作为对 TA 服务质量的奖励。一个餐桌会有一个特定的服务员负责，所以最后的小费也会给 TA。在这种文化下，国外的服务员可能就更热情，比如点餐前会跟顾客寒暄，点餐后有时会问顾客对菜品是否满意等等。所以这也来到了我们的另一个尬点:到底怎么跟服务员轻松自然地聊天和互动？还有一个尬点是点菜看不太懂菜单怎么办？最后可能还有一个小尬点，就是吃完了服务员会问你菜品味道怎么样，这个时候是实话实说，还是走走形式说几句客套话呢？快来听今日讲解，希望能帮大家像当地人一样老练地点餐，和服务员轻松互动。

英文原文

▍本节重点

1.餐厅的小费文化

a.不是直接给餐馆，是给特定的服务员

b.服务人员分工合作

· hostess

· Another waiter takes over. A waiter or waitress.

· your designated waiter or waitress for the entire meal

· So that's the one you should tip.

c.收入分配/分摊风险

当天结束的时候，小费会放在一起，waiter 拿最高的百分比，带位的人分到一部分，收拾餐桌的也会分到一部分

· percentage or point system

· waitstaff

2.如何与服务员轻松自然地聊天和互动?

a.一般服务员会先跟顾客打招呼

· Hey guys， how is everyone doing?/ Is everyone having a good day?/ How are you guys doing today?

· Hey guys， how are you guys doing today? My name is … I'll be taking care of you today.

b.如何回应

· We are doing very good. How are you?

· Doing good. How are you?

c.可以记一下对方的名字，对方会很开心，服务也会更好

3.餐前点饮料

a.服务员会先问一下要不要点饮料

· Can I start you off with something to drink?

· Would you like something to drink?

b.欧美人会先喝点茶或饮料，顺便看菜单

·饮料 beverage

·在欧洲可能会听到 With gas， or no gas?

·气泡水 sparkling water

4.餐前互动和“中场休息”

a.还在看菜单

· Are you guys ready to order， or would you like a couple of minutes?

· Would you like a couple of minutes to look at the menu?

· Can/May I take your order?

· Give me a minute to look it over.

· I need a couple of minutes.

b.“中场休息”

· How do you like the food?

· How's the food， everyone? Is everyone doing OK?

· Oh， it's good. It's wonderful.

· Oh， everything is great. Thank you.

· It's really good.

· Yeah， we are doing good， thank you.

· Oh， the food is wonderful， thank you so much.

·如果对服务或菜品有意见的话，可以在这时提出

5.菜品分类和上菜顺序

a.菜品分类

·我们可能会分为：凉菜、热菜、汤、主食

·欧美人按照时间线来分：饮品 drink，开胃菜/头盘 appetizer/starter，主菜 entree/main course，饭后甜点 dessert

·不是每个分类都要点

b.如果不需要开胃菜/饭后甜点

· Would you like some appetizer?/ Would you like some dessert?

· Oh， no， thanks， not today.

c.上菜顺序

·国内一般是很多菜一起上

·国外一般是按照顺序上菜，这一批收了再上下一批

d.如果还没吃完，不需要撤

· Are you guys finished? Can I take this out of your way?

· I'm still working on it.

e.免费小吃

·面包和黄油 bread and butter

·面包皮 crust

·脆 crispy

6.点餐用语

a.推荐一句话

· I'd like (to start with)…

b.如果不知道怎么点，可以求推荐

· What do you remend?

· Any specialties for today?

· What's the/your most popular dish here?

c.对方可能会说

· Do you prefer meat or seafood， beef or chicken?

· Our most popular dish is filet mignon with roasted hazelnuts and truffles (菲力牛排配烤榛果和松露).

· This is my favorite. I would really remend it. It's really good.

d.接受/婉拒/提要求

· I'll take your word for it./ OK， I'll try that./ I'm convinced.

· Um， maybe not fish./ I'd rather not have fish.

· Maybe something lighter?/ Can you remend something lighter?

· Um， maybe something else? Do you have any other remendations?

e.小建议

· Chicken is always safe.

·参考 app：Yelp

·找带有 Trip Advisor 标志的餐馆

▍语言点

hostess /?h??st?s/: n.女服务员

designated /?d?z?ɡne?t?d/: adj.特定的；指定的

waitstaff /?we?tstɑ?f/: n.全体服务人员

salty /?s??lti，?s?lti/: adj.咸的

appetizer /??p?t??z?，??p?ta?z?/: n.开胃菜

starter /?stɑ?t?/: n.开胃菜

entrée /??ntre?/: n.主菜

main course /k??s/:主菜

dessert /d??z??t/: n.甜点

crust /kr?st/: n.面包皮

crispy /?kr?spi/: adj.（酥）脆的

specialty /?sp??(?)lti/: n.招牌菜

filet mignon /?fi?le??mi?nj??/:菲力牛排

roasted /?r??st?d/: adj.（烧）烤的

hazelnut /?he?z(?)ln?t/: n.榛子

truffle /?tr?f(?)l/: n.松露

light /l??t/: adj.清淡的

文章来源：YLYK